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FAQ & Help Center

FAQ about Smile Buddy Oral Appliance Sterilizer

How does UVC light work

UVC is a wavelength of light that doesn’t exist naturally in the earth’s atmosphere. UVC destroys the DNA and RNA strands of pathogens, making them unable to replicate. UVC can be artificially created in a bulb—and more recently in an LED substrate—UVC has been used as a very effective disinfectant against viruses, bacteria and fungi for decades.

 

How do I know it is actually working?

Smile Buddy Oral Appliance Sterilizer is designed with external indicator lights so that you can “watch” the cleaning process, even though both germs and UVC light are invisible to the naked eye. The external indicator light turns Blue indicating the start of the UVC sterilization process.

Immediately after the sterilization cycle, you might find the appliance slightly warmer and there might be mild smell of “burning hair” or “garlic”. The smell is from breakdown of protein molecules (residual from saliva) caused by the UVC energy. The smell can be washed off with water. Researches have shown that the residual odor after UV disinfection do not pose a health hazard to humans.

 

Does UVC cause damage to my appliance?

Because UVC has shorter wavelength than UVA or UVB (UV light from the Sun), it does not cause damage to the items being decontaminated. The impact of UVC on plastics, metal, or the other materials is negligible.

 

Can I be hurt by UVC?

Because UVC light has very short wavelength of light, it can be stopped by almost any material. Smile Buddy Oral Appliance Sterilizer is made of UV light resistant ECO ABS material, so you will never be exposed directly to the UVC light. In addition, the sterilizer has child safety lock feature with magnetic switch design. During operation, if the box is opened, the UVC light will automatically and immediately turn off.

 

What is the power supply of Smile Buddy™ Oral Appliance Sterilizer?

Smile Buddy Oral Appliance Sterilizer has built in high-capacity lithium 800 mAh battery with USB charger.

 

Does my mouthpiece need to be dry before putting in the sterilizer?

Yes we recommend to dry your mouthpiece/appliance before putting in the sterilizer.

 

How long do the UV LED bulbs last?

The LED bulbs have life of 10000 hours.

 

FAQ about Alightener Foam

How does Alightener Foam whiten the teeth?

Alightener Foam is made with a low % of hydrogen peroxide which safely and gently whitens the tooth enamel. 

 

How long do you need to apply Alightener Foam per treatment?

We recommend applications of at least 25 minutes, but you may leave it in longer. The light peroxide formula makes it safe for long periods of time, and even over night. 

 

What kind of trays can I use to apply Alightener Foam?

Alightener Foam was designed with dental aligner trays in mind. However you can use Alightener Foam with any kind of mouth try including buy not limited to:  boil and bite trays, mouth guards and night guards.

 

Why is Alightener Foam a foam?

The foam formula allows Alightener Foam to spread out through the tray evenly, and the foam bubbles oxygenize the formula helping the peroxide react with the tooth enamel. 

 

Does Alightener Foam dirty the tray?

No. The peroxide in the formula of Alightener Foam actually has cleaning and disinfectant properties. If you soak your trays in Alightener Foam when not in the mouth, it actually works to disinfect them.

 

How long does it take for Alightener Foam to whiten the teeth?

How long does it take for Alightener Foam to whiten the teeth? 

The quickness of results varies. Some people e see noticeable results after just a week, but normally it takes about a month. Because of the light % of peroxide, you can use Alightener Foam on a daily basis, which leads to whiter teeth and fights against stains form smoking, coffee, wine soda and natural aging. 

 

How much Alightener Foam should be used per treatment?

One pump of foam in each tray (upper/lower) is enough to cover the tray and spread evenly on the teeth.

 

Who can benefit from using Alightener Foam?

Almost everyone, except younger children. Alightener Foam is a product made for adults, but it can be used by adults of all ages and either sex. We do not recommend using Alightener Foam if you have dental work like repaired chipped teeth or on veneers.

 

 

FAQ about Retainer Buddy

Does Retainer Buddy work for Invisalign®?

Yes! Retainer Buddy works for Invisalign® and other brands of aligners, as well as retainers (clear type and plate type), night guards and mouth guards.

 

Can I use Retainer Buddy for my night guard?

Yes, Retainer Buddy fits night guards as well as retainers and clear aligners.

 

How do I know what size to purchase?

You don't need to pick a size, as Retainer Buddy is designed to fit all sizes.

 

General FAQ about ordering and shipping

 

What is the typical shipping for my order?

We aim to dispatch your order within 24 hours of receiving it, however, please allow 3-7 business days before your parcel arrives. 

 

What is the return policy of Smile Buddy?

You may return new, unopened items sold by Smile Buddy within 30 days of delivery for a full refund (less shipping and handling). Please contact by email (info@smilebuddy.com.au) for further information.

 

What is the refund policy of Smile Buddy?

We'll process a refund after we receive and process your return. Refund will be sent to your original payment method. It may take up to 10 days.

If an incorrect address is provided when checking out Or the product is failed to be delivered due to wrong address, insufficient address or unclaimed package, Smile Buddy will not be responsible for re-delivering the product. The customer will be responsible for all delivery costs associated with shipping out a new product. 

 

What is the exchange policy of Smile Buddy?

If you receive a faulty or incomplete item and need to exchange it for the same item, please contact us ( info@smilebuddy.com.au) to request a replacement.

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