Shipping Policy

SHIPPING AND RETURN POLICY

The website https://www.smilebuddy.com.au/ is owned and operated by Smile-Buddy. This Shipping Policy applies to all products purchased through our website. We are committed to delivering the products in the perfect condition at the address indicated by the customers in the checkout pages or subscribed membership information. To optimize delivery, we request our customers to provide the correct address in which the order can be delivered within normal business hours.

COUNTRIES WHERE WE SHIP

We only deliver to Australia and New Zealand currently. Orders are shipped and delivered on business days and we use Sendle as our mode of shipment delivery method.

SHIPPING COSTS

Smile-Buddy offers free shipping on all orders above $25.00 Australia wide. Shipping costs on orders under $25.00 may vary according to the shipping services chosen and on the customer’s delivery location and address. Shipping charges for orders under $25.00 will be calculated and shown at checkout.

For orders from New Zealand, there will be a flag shipping fee of $15.00.

MODE OF PAYMENT

You can pay through credit card, debit card, or PayPal. If you have subscribed to our services monthly, your card will be automatically recharged on a subscription renewal date of every month.

CANCELLATION

Once you have placed an order you cannot cancel it. Unless you reach us out within 24h of placing the order we can make an exception.

DELAYS

We are not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, we are also not responsible for delays related to the courier and shipment services itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.

WRONG DELIVERY ADDRESS

We will not be responsible, or make returns for lost or undelivered packages, for wrong shipping addresses. The customers and purchasers are advised to fill out their correct address when filling out the form at the checkout or when subscribing to our membership services.  

REFUND POLICY

You may return new, unopened items sold by Smile Buddy within 30 days of delivery for a full refund (less shipping and handling). Please contact by email (info@smilebuddy.com.au) for further information.

If an incorrect address is provided when checking out Or the product is failed to be delivered due to wrong address, insufficient address or unclaimed package, Smile Buddy will not be responsible for re-delivering the product. The customer will be responsible for all delivery costs associated with shipping out a new product

CONTACT US

If you have questions or concerns about this Shipping Policy, please contact us at:

E-mail: info@smilebuddy.com.au